Privacy Policy

StudioPoint ("StudioPoint," "we," "us," or "our") provides this Privacy Policy to explain how we collect, use, and share personal information when you visit our website, use the StudioPoint app or a studio's branded app powered by StudioPoint, or otherwise use our services (collectively, the "Services"). By using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Contact Information

When you create an account, we collect your name, email address, and phone number.

1.2 Payment Information

When you make a purchase, payment is processed by Stripe, our third-party payment processor, and settles directly with your Studio's own payment account. StudioPoint does not store your full payment card number. We retain records of your transactions (what you purchased, when, and for how much).

1.3 Booking and Membership Data

To operate the Services, we collect your class bookings, attendance and check-in history, membership type and status, waitlist activity, and waiver signatures.

1.4 Health-Related Acknowledgments

Digital waivers you sign may include health-related acknowledgments required by your Studio. StudioPoint stores these records on your Studio's behalf. StudioPoint is not a medical provider, and the Services are not a substitute for professional medical advice.

1.5 Communications

We retain records of communications you have with us or your Studio through the Services, including email correspondence and booking notifications.

1.6 Usage and Technical Data

We automatically collect information about how you interact with our website and apps, including your IP address, device information, app version, pages or screens visited, and session activity.

1.7 Cookies and Tracking Technologies

Our websites use cookies and similar technologies to collect information about your use of the Services, remember your preferences, and improve your experience.

2. How We Use Your Information

We use personal information to:

• Provide, operate, and maintain the platform — bookings, memberships, waitlists, check-in, payments, and reporting for your Studio
• Process transactions and send booking confirmations, cancellation notices, waitlist notifications, and receipts
• Communicate service updates and, where you have opted in, promotional messages from your Studio
• Send SMS messages, if you have opted in (message and data rates may apply; reply STOP to opt out, HELP for assistance)
• Analyze usage in aggregate to improve, secure, and develop the Services
• Provide Studios with analytics about their own business, such as attendance patterns, booking trends, and membership activity
• Comply with legal obligations and protect the rights and safety of our users, Studios, and business

3. Data Security

We implement reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of data transmission or storage is completely secure.

4. How We Share Your Information

We do not sell your personal information. We share information only in the following circumstances:

4.1 Your Studio

If you are a member or client of a Studio, your account, booking, attendance, payment, and waiver information is shared with that Studio. It is their business record of their relationship with you.

4.2 Service Providers

We share information with trusted third-party vendors who help us operate the Services, such as payment processing (Stripe), cloud hosting, and email delivery providers.

4.3 At Your Studio's Direction

Your Studio may use tools within the Services to communicate with you or to market its own services to you, consistent with this policy and applicable law.

4.4 SMS Data

No mobile or SMS opt-in information will be shared with third parties or affiliates for marketing or promotional purposes.

4.5 Legal Compliance

We may disclose information when required by law, regulation, or court order, or to protect the rights, property, or safety of StudioPoint, our Studios, our users, or others.

4.6 Third-Party Links

Our website or apps may contain links to third-party websites or services not operated by us. We are not responsible for the privacy practices of those sites.

5. How Long We Keep Your Information

We keep personal information only as long as it is needed for the purposes described in this policy, or as required by law.

• Account and profile information — deleted immediately when you delete your account or ask us to delete it.
• Bookings, attendance, waitlist entries, and waiver records — deleted when your account is deleted.
• A limited membership record (your name, email, member number, and the payment references needed to identify an active subscription) — retained after account deletion only so your Studio can action a membership cancellation, and deleted within 90 days after your membership ends.
• Transaction and payment records — retained for 3 years to meet tax, accounting, and audit obligations, and deleted after that.

Records held by Stripe as our payment processor are subject to Stripe's own retention practices. Full details of what is deleted and what is kept are on our Delete Your Account page.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to processing of your information for marketing purposes
• Request transfer of your personal information to another party

To exercise any of these rights, contact us at the address below. If your request concerns your relationship with a specific Studio, we may coordinate with that Studio to fulfill it.

7. Contact Us

StudioPoint LLC
5441 S. Macadam Ave. #5484
Portland, OR 97239
Isaac@studiopoint.net

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. The date at the top of this page reflects when the policy was last updated.

By using our Services, you agree to the terms of this Privacy Policy.